Download the Thuiswinkel terms and conditions as a PDF here
Privacy-sensitive data, also known as personal data, is processed via our online store. TrueBase ® considers the careful handling of personal data to be of great importance. Personal data is therefore processed and secured by us with due care.
In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that:
TrueBase ® is responsible for the data processing. In this privacy statement, we explain which personal data we collect and use, and for what purpose. We recommend that you read this carefully.
This privacy statement was last amended on 03-10-2022 12:00:00.
When using our online store, we obtain certain data from you. This may include personal data. We only store and use the personal data that is provided directly by you, within the context of the service requested by you, or where it is clear upon submission that the data is provided to us for processing.
We use the following data for the purposes stated in this privacy statement:
With our portal, you can access a management environment where you can set, submit and change various details yourself.
When you place an order with us, we use your personal data to process it. If necessary for proper processing, we may also provide your personal data to third parties. You can read more about this later in this privacy statement.
Through our online store, we offer the option to ask questions via a contact form, where you are asked to fill in various details so that we can handle your question. You choose which details you provide. The data you send us will be retained for as long as necessary, depending on the nature of the form or the content of your email, for the complete answering and handling of your request.
We offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link that allows you to unsubscribe. Your email address will only be added to the list of subscribers with your explicit consent.
We do not publish your customer data.
Our online store displays advertisements.
We may pass on your data to our partners. These partners are involved in the execution of the agreement.
These partners are partly located outside the EU. We have strict agreements with them to comply with European privacy regulations.
Our online store uses cookies. Cookies are also placed by third parties engaged by us.
When you visit our online store for the first time, a notice is displayed in which we explain why we use cookies. We regard your continued use of our online store as consent to this use of cookies.
You are free to disable cookies via your browser. Please note that our website may no longer function optimally as a result.
We have made agreements with third parties that place cookies regarding the use of cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read them. For more information about these applications and how they handle cookies, please refer to the privacy statements of these parties. Please note that these may change regularly.
We use Google Analytics to track how visitors use our online store. We have entered into a data processing agreement with Google to make arrangements regarding the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services. Finally, we anonymize IP addresses.
We take security measures to limit misuse of and unauthorized access to personal data.
The personal data described above will be retained for as long as necessary to process your orders, including warranty. After that, we will retain the data for a maximum of one year for the statistical purposes described. The data will then be deleted, unless there is a legal obligation that requires longer retention, such as the fiscal retention obligation of seven years for payment data.
This privacy statement does not apply to third-party websites that are connected to our online store by means of links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using them.
We reserve the right to make changes to this privacy statement. We recommend that you consult this privacy statement regularly so that you are aware of these changes.
For questions about our privacy policy or questions regarding access to and changes to, or deletion of, your personal data, you can contact us at any time using the details below.
You can also send us a request to view, change or delete this data. You can also submit a request to obtain a data export for data that we use with your consent, or provide a reasoned request that you want us to restrict the processing of personal data.
To prevent misuse, we may ask you to identify yourself adequately. When it concerns access to personal data linked to a cookie, you must include a copy of the cookie in question. You can find this in your browser settings. If the data is incorrect, you can request that we change or delete the data.
Of course, we are happy to help you if you have any complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority regarding this processing of personal data. You can contact the Dutch Data Protection Authority for this.
TrueBase ® (a Real Solutions Haarlem B.V. registered trademark)
A. Hofmanweg 75
2031BH Haarlem
klantenservice@truebase.nl
Member of the Dutch Thuiswinkel Organisation
TrueBase ® is affiliated with the Dutch Thuiswinkel Organisation (thuiswinkel.org). We therefore comply with the code of conduct of this organisation. Click here to consult it.