Warranty & Repair

For all our products the legal Dutch warranty applies, which means that a product must do what the consumer reasonable expectation. In addition to the legal warranty, the manufacturer's warranty applies also. Look at the product page for the duration of the manufacturer's warranty.

TrueBase guarantees that the goods to be delivered meet the usual requirements and standards that can be imposed on them and are free of whatever flaws.

In the event of a defect or You can make a complaint about the ordered product by telephone, chat or email via our contact form to contact us. We will first check whether the problem can be solved immediately, if not, we will send you an email email with return instructions.

You can send us the defective product according to those instructions. After receiving your product, we check it and we will repair or replace it. In some cases we cannot repair or replace the product and the product will be forwarded to the manufacturer for repair.

If the defect appears within within the factory and/or the legal warranty, no costs will be charged. Is the defect is not covered by the legal and/or factory warranty, we will send a non-binding quote for repair or if possible  a replacement.

All our products come standard with a "bring-in-and-return" guarantee, unless otherwise agreed by, for example, a separate concluded service contract. A "bring-in-and-return" guarantee means that you ensure that the product is in the correct condition and packaged and shipped to us. After we received it, we ensure that the repaired or exchanged product is delivered back to you within a reasonable period in accordance with the (legal) warranty. Depending on defect and type of product, a replacement or repair takes an average of 2 weeks.

As a seller inside the consumer law, TrueBase is always your first point of contact and we will handle the warranty with you. A number of manufacturers also offer the same warranty, in some cases with faster processing if you contact them directly. This is of course completely without obligation.